Global Cryptocurrency Exchange Poloniex User Support

Cryptocurrency Company

Poloniex is one of the world’s top cryptocurrency exchanges based in San Francisco, USA. Since its establishment in 2014, the number of users has been increasing steadily. Hacking incidents still happened, but now the security system has been strengthened and gained credibility. Currently, we handle 50 types of currency pairs, which is a little smaller than other companies in the same industry. However, there is no risk of incurring debt due to the low transaction fees and the zero cut system. Altcoin is one of the largest trading companies in the world.


Email support

If you have any trouble, you can usually contact us by live chat or email, but the response is very fast. Poloniex unfortunately does not offer telephone support.

Inquiry methodContents
EmailPoloniex is available 24 hours a day, 365 days a year on the official page, so you can send it without worrying about the time. In most cases, you will receive a reply within a day.
Live chatPoloniex is open 24 hours a day, 365 days a year on the official page. Use it if you want an immediate answer.

Supported language

The following languages are supported (on the official page). It may be a little less than other companies. Is supported.

  • English
  • Chinese
  • Russian
  • Vietnamese
  • Turkish

Withdrawal method

With Poloniex, there are no remittance fees for deposits and withdrawals. Legal tender is not applicable. Log in, click “Balance” in “Wallet” at the top right of the page, and click “Withdraw”. Select the withdrawal coin, open the wallet or exchange page of the withdrawal destination, check the “receipt address”, copy and paste, copy and paste the receiving address to Poloniex’s WITHDRAW screen, enter the remittance amount , Click “Remittance”. Please note that if you make a mistake, the remittance will fail.

Payment method

You need to deposit to Poloniex to another exchange. Legal tender is not applicable. Click “Wallet” in the official page. Click Balance and then Deposit. The Bitcoin address for charging your Poloniex account will be generated and displayed along with the QR code, so please paste it on the wallet or exchange where you made the deposit and send it. Please note that if you make a mistake, the remittance will fail.

Full support

The problem with Poloniex is that it doesn’t have phone support and has little language support. However, it is also an exchange that is attracting attention due to the rapid increase in the number of registered users. In addition, the security aspect has been considerably enhanced because we have experienced hacking before. If you want to use an overseas exchange with low fees, his Poloniex is recommended.