Global Cryptocurrency Exchange BitForex User Support

Cryptocurrency Company

BitForex is a cryptocurrency exchange based in Singapore. It is highly evaluated among the world’s exchanges, has expanded its users to 180 countries around the world, and now has more than 1 million users. Also, the fact that the transaction screen on the official page is very simple and easy to see is very popular. Another advantage is that transaction fees are low compared to other cryptocurrency exchanges. They handle more than 300 currencies, which is more than other exchanges.


Email support

If you have any trouble, you can usually contact us by live chat or email, but the response is very fast. BitForex unfortunately does not support phone support.

Inquiry methodContents
EmailBitForex accepts 24 hours a day, 365 days a year, so you can send without worrying about the time. In most cases, you will receive a reply within a day.
Live chatBitForex is open 24 hours a day, 365 days a year on the official page. Use it if you want an immediate answer.

Supported language

The following languages are supported. It may be a little less than other companies.

  • Japanese
  • Chinese
  • Portuguese
  • English language
  • Korean
  • Russian

Withdrawal method

There is a fee for withdrawing BitForex. See below. Bitcoin, Ethereum, Litecoin, Ethereum, Neo and Bitcoin Cash are eligible for withdrawal. Legal tender is not available.

currencyMinimum withdrawal amountCommission

For withdrawal, you can select the virtual currency you want to withdraw by pressing the withdrawal at the bottom of the deposit screen on the official page. After entering the “Withdrawal Address” and “Withdrawal Amount”, check the fee at the end and select “Withdraw”. If you make a mistake, your withdrawal will fail.

Payment method

Legal tender is not available. You can deposit from “Deposit” on the official page. The deposit address will be displayed. Please copy the deposit address and send the funds from other exchanges. There is no deposit fee.

Full support

The problem is that there is no talk support and there is little language support. However, it is also an exchange that is attracting attention due to the rapid increase in the number of registered users.