Global Cryptocurrency Exchange MEXC User Support

Cryptocurrency Company

MEXC is a cryptocurrency exchange located in Singapore. The service started in 2018 and is widely used by beginners and professionals. It features a green design, and there are more than 500 brands available. This number can be said to be one of the highest on the world’s exchanges. In addition, more than 500 currencies are available for all deposits and withdrawals, and Decentralized services are provided. Therefore, it is very easy for users to use.


Email support

If you have any trouble, you can usually contact us by live chat or email, but the response is very fast. Unfortunately, MEXC does not offer telephone support.

Inquiry methodContents
EmailMEXC accepts 24 hours a day, 365 days a year, so you can send without worrying about the time. In most cases, you will receive a reply within a day.
Live chatThey accept applications 24 hours a day, 365 days a year on the official page. Use it if you want an immediate answer.

Supported language

The following languages are supported. Compared to other companies, it is very many and fulfilling.

  • English language
  • Russian
  • Turkish
  • Vietnamese
  • Portuguese
  • Spanish
  • Indonesian
  • Chinese
  • Japanese
  • Korean

Withdrawal method

The withdrawal rules of MEXC are so simple that even those who are new to MEXC can easily understand it. It does not support legal tender. There is always a fee for any currency. See below for major currencies.

currencyCommissionMinimum withdrawal amount
BTC0.0005 BTC0.001 BTC
ETH0.007 ETH0.018 ETH
BCH0.001 BCH0.02 BCH
LTC0.01 LTC0.1 LTC

To withdraw, move the cursor to “Assets” at the top right of the screen and select “Account”. Then click “Withdrawal”. Select the currency you want to withdraw and the network you want to use. Enter the withdrawal address and withdrawal quantity, and click “Submit”. However, please note that withdrawals will not be successful if the address is incorrect.

Payment method

It will be a remittance from another exchange to MEXC. It does not support legal tender. Move the cursor to “Assets” at the top right of the screen and select “Account”. Then click “Deposit”. Select the currency you want to deposit and the network you want to use. The deposit address will be displayed, so please transfer currency from another exchange to this address.

Alternatively, you can purchase virtual currency with a credit card. If you want to make a transaction immediately, we recommend credit card payment. Only BTC / ETH / USDT can be purchased.

Full support

The problem with MEXC is that it doesn’t have phone support, but it has a lot of language support and should be satisfying. The feature is that email support is also very quick.