Global Forex Company FXGT User Support

Cryptocurrency Company

FXGT is a hybrid exchange that started its service in December 2019. It is an emerging Forex trader. Although it has a short history of operation, it has a large number of users and is a popular vendor. We have obtained a strict license from the Seychelles Financial Services Agency, so it may be safe in terms of reliability. You can trade cryptocurrencies with a maximum leverage of 1000 times, and the spreads are narrow, so there are many advantages.

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Email support

The good thing about FXGT is that you can get email support even on Saturdays and Sundays, and it comes with 24-hour support almost 24 hours a day, 7 days a week. The reason for this is that we also handle virtual currencies.

Inquiry methodContents
TicketTicket inquiries are for members only who need to log in to FXGT.
Live chatFXGT live chat is open 24 hours a day, even on weekends and holidays. Whenever you have a question, you can contact us at any time.
Inquiry form  When using the inquiry form, inquire from the website.

Unfortunately, we do not accept telephone support.

SSupported language

The following languages are supported.

  • English
  • Japanese

The page states that the staff can speak many languages.

Loss compensation

FXGT uses a zero cut system and there is no margin. No need to worry about debt. In the past, losses have been compensated for due to server malfunctions.

Withdrawal method

There are the following methods for withdrawing FXGT.

Withdrawal methodContents
Bank remittanceIn many cases, a fee of about 2,500 yen will be charged for overseas remittance, and in the case of Mega Bank, an amount of about 3,000 to 5,000 yen may be required. The minimum withdrawal amount is 10,000 yen. It takes about 5 days to reflect the account.
Credit / debit cardWithdrawal fees with credit cards are free, and the minimum withdrawal amount is 1000 yen for JCB Card and 5000 yen for others. It takes about 2 days to reflect the account.
CryptocurrencyThe fee is free and it takes about 2 days to reflect the account.
Online walletThe withdrawal fee is free and it takes about 2 days to reflect the account.

Payment method

There are the following methods for depositing FXGT.

Payment methodContents
Credit / debit cardFees are free and will be reflected within minutes of deposit.
CryptocurrencyFees are free and will be reflected within minutes of deposit.
Online walletFees are free and will be reflected within minutes of deposit.
Bank remittanceFor overseas remittances, a bank fee of 3000-5000 yen will be charged.

Full support

Compared to other Forex companies, it has less language support, but it can be said that the mail service that supports 24 hours a day, weekends and holidays is very substantial.

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