Global Cryptocurrency Exchange CoinEX User Support

Cryptocurrency Company

CoinEX is an overseas cryptocurrency exchange based in the United Kingdom. Established in December 2017 based in Hong Kong, Bitcoin Cash handles 139 types of virtual currencies on the key currency exchange. If you are worried about the security of Asian cryptocurrency exchanges, I highly recommend you to hold a course at this British company. The CEO is a member of the cryptocurrency mining company “viaBTC” and is said to be a Bitcoin professional.


Email support

If you have any trouble, you can usually contact us by live chat or email, but the response is very fast. CoinEX does not provide telephone support.

Inquiry methodContents
EmailCoinEX is accepted 24 hours a day, 365 days a year on the official page, so you can send it without worrying about the time. In most cases, you will receive a reply within a day.
Live chatCoinEX is accepted during business hours on the official page. Use it if you want an immediate answer.

Supported language

The following languages are supported (on the official page). We can support you in so many languages.

  • Japanese
  • Arabic
  • Spanish
  • French
  • Persian
  • Portuguese
  • Russian
  • Simplified Chinese
  • Traditional Chinese
  • English
  • Korean

Withdrawal method

There is a way to withdraw with virtual currency. Select Withdrawal from the Assets tab on the official page. Click “Withdraw” for the currency you want to withdraw. Click “Current Address”, enter the withdrawal address, and click “Get SMS Verification Code”. You will receive an SMS with a 6-digit verification code, please enter it. Then enter the withdrawal amount and click “Withdraw Now” to complete. Withdrawal fees are set for each currency. In addition, the minimum withdrawal amount is fixed.

currency Withdrawal fee​Minimum withdrawal amount

Payment method

There is a way to pay method with virtual currency. Select Deposit from the Assets tab on the official page. Click “Deposit” for the currency you want to deposit. After selecting the protocol type of the currency you want to deposit, enter the deposit address. In addition, the minimum deposit amount is set. See below. There is no deposit fee with CoinEx.

currencyMinimum deposit

Full support

CoinEX handles 139 currency pairs and is more complete than other exchanges. In addition, there are many supported languages, so you can say that you can rest assured.