Global Forex company GemForex User Support

Forex Company

GemForex is a Forex trading company headquartered in New Zealand. It is operated by a company called GEM GROUP NZ LIMITED and has other branch offices in the United Kingdom, Hong Kong, Vanuatu and Vietnam. I also use this vendor. The maximum leverage is 1000 to 5000 times, and you can enjoy high-risk, high-return transactions. Many other blogs have already introduced GemForex. In this article, I would like to introduce a slightly different perspective. GemForex has a reputation for being very quick to support. I tried to find out how fast this response was.

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Email support

If you have any trouble, you will usually be contacted by e-mail, but the response is very quick. It depends on whether it is during business hours or after hours, but if it is during business hours, the answer will be returned in about 2-3 hours. You will receive some kind of reply within one day even outside business hours. Gem Forex also offers live chat support, which is available in real time. Live chat is only available from 10:00 to 17:00 on weekdays.

Half of the staff are Japanese

Half of Gem Forex’s staff are Japanese and the rest are foreign nationals. Therefore, many languages are available. The following languages are supported by staff.

  • Japanese
  • English
  • Chinese
  • Formosan

Unfortunately, other languages didn’t seem to be supported. It seems that Spanish, German, French, etc. are not supported.

Loss compensation

Unlike other Forex companies, GemForex has the impression that the support system is solid. If you cannot trade due to a server failure, the Forex company will compensate for the loss. Obviously, it’s often the case that the vendor doesn’t make up for the loss, but GemForex does. The method of compensation for loss will be reported by e-mail.

Withdrawal is hard to be refused

The trouble that you cannot withdraw money often occurs in Forex companies around the world. But GemForex will respond within 2-3 days. In the past, there were users who had withdrawal troubles due to server down etc., but unless exceptions occur, they will respond within a few days. The following are examples of patterns that cannot be withdrawn.

  • Unsubmitted identity verification documents
  • Remittance destination bank unknown
  • The withdrawal bank does not support overseas remittance
  • Apply for withdrawal while holding a position
  • Bonus points cannot be withdrawn
  • The number of transactions is small
  • Account is frozen

Payment is reflected quickly

Here’s how to deposit GemForex.

  • Bank remittance
  • Credit settlement
  • Bitcoin payment
  • STICPAY settlement

There are three possible reasons why the deposit is not reflected in GemForex.

  • If you forget the bank transfer procedure and make a transfer
  • Inadequate credit card
  • Account is frozen

It takes 2-3 days for a cross-country remittance by bank deposit, but apart from that, the deposit is basically reflected immediately. If it is not reflected, please contact support.

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