Big Boss, founded in 2013, is a Forex trading company. They are putting the power into marketing, and it is gradually increasing its name recognition and is being recognized by traders. The disadvantage is that there are only a few currency pairs available, but there are also places where you do not need to submit identity verification documents to open an account, so you can easily open an account. High leverage trading is also possible, and it is possible to apply leverage up to 999 times. From the point of view of user support, we will introduce the service contents of this company.
Email support
BigBoss is available for email support and live chat support. The customer support window is open from 10:00 to 18:00 Japan time from Monday to Friday for both email and chat. In addition, there is telephone support, so it is fulfilling. Please note that there is no 24-hour support. Rest assured that any support will be answered within a day.
| Inquiry method | Contents |
| Japanese is available from 10:00 to 18:00 (Japan time) on weekdays. In the case of English, it is possible to respond from 8 to 16 o’clock (Japan time) on weekdays. | |
| Live Chat | Both Japanese and English are available from 10:00 to 18:00 (Japan time) on weekdays. |
| Phone | Japanese is available from 10:00 to 18:00 (Japan time) on weekdays. In the case of English, it is possible to respond from 8 to 16 o’clock (Japan time) on weekdays. |
Supported language
The following languages are supported.
- Japanese
- English
Loss compensation
BigBoss has introduced a zero cut system, so if the account balance becomes negative, BigBoss will compensate for the loss and return to 0.
Withdrawal method
There are the following methods for withdrawing Big Boss. All of them require a fee of 2,000 yen.
| Withdrawal method | Contents |
| Bank withdrawal | The number of days for depositing withdrawals from banks is about 2 to 5 days. |
| bitwallet | A flat fee of 824 yen is required for withdrawals from bitwallet. The deposit days are about 1 to 5 days. |
| BXONE | The withdrawal fee from BXONE is 1% of the withdrawal amount and a minimum fee of 2,000 yen is set. The deposit days are about 1 to 5 days. |
Payment method
There are the following deposit methods for BigBoss.
| Payment method | Contents |
| Bank remittance | A fee of 1,000 yen will be charged for deposits of 50,000 yen or less. It will be reflected in 1 to 3 business days. When crossing countries, it will be reflected in 2 to 5 business days. |
| Credit / debit card | There is no fee. It will be reflected immediately. |
| Cryptocurrency | There is no fee. It will be reflected in 0 to 2 business days. Compatible with altcoin and bitcoin. |
| BXONE | There is no fee. It will be reflected in 0 to 2 business days. |
| bitwallet | There is no fee. It will be reflected in 0 to 1 business days. |
Full support
In the case of BigBoss, there is only support in Japanese and English, but you can rest assured that you will be able to respond immediately to both email and live chat.
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