Global Forex Company XM Trading User Support

XM Trading is the most popular Japanese trader. The world’s largest international exchange operated by Tradexfin Limited, with services in 196 countries around the world. XMTRADING holds a financial license overseas, but has not been licensed by the Financial Services Agency in Japan. We have signed a sponsorship contract with Usain Bolt, an Olympic 100m gold medalist, and the reliability is increasing. This time, I’m writing about user support for using this XM Trading.

Email support

There are two services, support email and live chat.

• Support emails can be received 24 hours a day, 365 days a year.
• They can reply only from Monday to Friday. Live chat is available from 9am to 5pm, Monday-Friday.

Live chat is recommended if you are in a hurry, and email is recommended at any time.

One thing to note is that XM Trading does not have telephone support.

Supported language

It is available in 24 languages and is more fulfilling than other vendors such as Gem Forex. You can trade with confidence no matter where you are in the world. Below is a list of supported languages.

• English
• Japanese
• Chinese
• Formosan
• Malay
• Bengali
• Russian
• Vietnamese
• Thai
• Korean
• Italian
• French
• Spanish
• Portuguese
• Filipino
• Dutch
• Czech
• Arabic
• Polish
• Greek
• Swedish
• Urdu
• Indonesian
• German

Loss compensation

There is a zero cut service for XM Trading. Zero cut is a mechanism that “even if the margin balance becomes negative, it is a service that compensates to zero”. In other words, you will never lose more than your money. Whether it is minus 100 yen or minus 1 million yen, it will be zero.

Withdrawal method

There are the following withdrawal methods for XM Trading.

• Domestic bank remittance
• Credit / debit card
• Convenience store deposit
• bitwallet
• STICPAY
• BXONE

However, note from here that the only way to withdraw “profit” is by bank transfer. I think that the purpose of using XM is to make profits with FX, but for profits, there is virtually only one type of withdrawal method for XM, bank transfer.

However, with XM, you can receive a “bonus” when opening an account or making a deposit, but you cannot withdraw this bonus.

When you apply for withdrawal, it will take 2-5 business days for the money to be actually transferred to your account.

Payment method

With XM Trading, there are five deposit methods: The reflection time varies depending on the deposit method.

• Bank remittance
• Credit / debit card
• bitwallet
• BXONE
• STICPAY

For bank deposits, the funds will be reflected in the XM trading account within 30 minutes to 1 hour. 

For credit / debit cards, the funds will be reflected in the XM trading account in real time 24 hours a day, 365 days a year after the deposit procedure. There is no deposit fee. 

There is no deposit fee for bitwallet, an online wallet. If you deposit with bitwallet, the funds will be reflected in your XM trading account in real time 24 hours a day, 365 days a year after the deposit procedure. 

There is no deposit fee for STICPAY. When depositing with STICPAY, the funds will be reflected in the XM trading account in real time 24 hours a day, 365 days a year after the deposit procedure. 

There is no deposit fee for BXONE. If you make a deposit with BXONE, the funds will be reflected in your XM trading account in real time 24 hours a day, 365 days a year after the deposit procedure.